Develop and implement a diversity policy at work place Essay

Develop and implement a diversity policy at work place - Essay Example The sales force and customer care representatives belonging to different cultures (Barak, 207) give the customer the feeling of oneness which generates favourable possibility in ensuring high sales. The benefits at group and departmental level are huge. The organisation has bigger platform to play with the help of complementary skills and dynamic capabilities. Many minds, each one with different thoughts and view can significantly increase the number of alternatives out of which few are to be chosen. The different thoughts can bring out many aspects of the problems leading to better solution. The creativity is multiplied (Pride, Hughes & Kapoor, 188) and the monotony is shattered. At individual level, the employees learn about various cultures and acquire new skills with the help of each other (Daft & Lane, 442). Diversity can be harmful to the organisations if and only if it is not recognised, accepted and well treated (Dubrin, 59). It is highly possible that difference of opinion causes conflicts which can hamper the productivity and performance. It is, therefore, crucial that organisations cater towards diversity and take effective measures to reap benefits out of it. To provide guidelines for effective management of a diverse workforce so that it can contribute to the well being for Jims Cleaning. It ensures that no employee is discriminated on the basis of his or her gender, race, sect, religion, age, disability, economic and family background and marital status. This policy is applicable to all the employees of Jims Cleaning, regardless of whether they are blue collar, white collar, part time, regular, permanent, or contractual. It is indifferent to their level and position in Jims Cleaning. It is based on celebrating the differences and valuing everybody. Diversity refers to the differences in the characteristics of people and objects. In this

T.G.I. Fridays Essay Example | Topics and Well Written Essays - 500 words

T.G.I. Fridays - Essay Example The inner decor of the restaurant gives it a feel of a theatrical stage, the ambience, the service, the product along with the package make the visit memorable for the customers. The study deals with evaluating the service technologies used and assessing the image created by it in the minds of the people and the media. Moreover, the success attained by the T.G.I. Friday’s social media campaign will also be evaluated. Discussion The T.G.I Friday’s provides mass customisation service to the customers to maintain the standard and make them feel valued. The service technologies used the restaurant include the Point of Sale (POS) to rationalise its front and back office procedures to make the guests enjoy the service and experience the quality of offerings. T.G.I Friday’s has used the customisation technology to provide personalised menu to the customers satisfying their request through menu permutation. The restaurant uses the computer technology to monitor the timel y service delivery of foods by the employees with standardised behaviour. The approach of the management is to provide distinguished and standard quality by implementing hard and soft elements in the service. The hard element is the used is the parking facility which helps in attracting more customers.